Carol is an IT Professional with eighteen years of IT experience in a variety of disciplines and roles. She has expertise as a Cultural Engineer, project manager, Senior Quality Analyst, risk manager and IT Manager providing business and technical solutions that streamline processes resulting in reduced costs, increased quality, and more reliable service. Her areas of proficiency include organizational/cultural change management, risk management, quality management, testing methodology, defect tracking, metrics, system development lifecycle process definition, the Rational Unified Process, and Six Sigma.

Carol received a Bachelors of Science Degree from Baldwin Wallace College, a cum laude graduate with majors in Mathematics, Accounting, and Finance. She has successfully implemented software development life cycle process (mitigating organization risk), executed risk assessments, implemented metrics, and implemented process improvements while utilizing cultural change management practices to accelerate process adoption and reduce resistance to change.

You can e-mail Carol directly at Carol.Florian@Symetosphere.com